Refund policy

Our 30-day promise
Wear your Lumo™ Wearable Heated Blanket through a month of cold evenings. If it isn't the warmest thing in your house, you have 30 days from delivery to request a return for a full refund, even if you've used it.

To be eligible, send back the blanket and its detachable controller, undamaged, with your order number or proof of purchase. Original packaging is appreciated but not required.

How to start a return
Email us at support@lumosupply.store with your order number. We'll reply within 1 business day with a return shipping label and instructions on where to send your package. Items sent back without first requesting a return can't be accepted.

Bundles
If you bought a bundle (2-pack or Buy 3, Get 1 Free), you can return part of it. Your refund is recalculated at the regular price of the items you keep, so the bundle discount only applies to what you keep.

Damaged, defective or wrong item
Please check your order when it arrives. If anything is damaged, isn't heating correctly, or isn't what you ordered, email us within 7 days of delivery with a photo or short video and we'll replace it or refund you. For your safety, stop using any blanket whose cord or controller is damaged.

Non-returnable items
Gift cards can't be returned.

Exchanges
The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

European Union 14-day cooling-off period
If your order ships to the European Union, you also have the right to cancel or return it within 14 days, for any reason and without justification.

Refunds
We'll email you once we've received and checked your return. Approved refunds go back to your original payment method within 10 business days; your bank or card issuer may take a few extra days to post it. If more than 15 business days have passed since your return was approved, contact us at support@lumosupply.store.